Customer Service Representative! FULL-TIME!

Benefits:

• 401(k)
• Dental insurance
• Donation matching
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus

We're looking for a friendly, solution-oriented Customer Service Representative to join our growing team. You'll be the first point of contact for our customers, helping them with inquiries, solving problems, and making sure they have a seamless experience from start to finish.

Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve product or service problems by clarifying issues and finding effective solutions
• Maintain customer records by updating account information
• Provide accurate, valid, and complete information using the right tools and resources
• Follow communication procedures, guidelines, and policies
• Collaborate with internal teams to improve the overall customer experience

What We're Looking For:

• Excellent communication and interpersonal skills
• Ability to stay calm and professional under pressure
• Strong problem-solving abilities and attention to detail
• Basic computer skills; familiarity with CRM systems a plus
• Previous experience in customer service or a client-facing role preferred
• A team player with a positive, can-do attitude

Perks of the Job:

• A supportive, inclusive, and collaborative team culture
• Training and development opportunities
• Flexible scheduling options (where applicable)
• Opportunities for growth and advancement within the company

Compensation: $25.00 per hour

About

ELEVANCE YC is located in Midtown Manhattan. We are an outsourced Marketing, Sales, and Brand Development firm, providing face to face services to some of the most well-known companies in a variety of industries.

At ELEVANCE NYC, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. This is achieved through direct interaction with our clients target audiences.

Our in-person consulting provides clients with the results they need to excel in their field and elevate their goals

The name ELEVANCE NYC means brightness and holding a brilliant light. We are looking to instill that brightness and positivity into our clients' businesses.

Here at ELEVANCE NYC, we believe in providing positivity and opportunity, a new beginning. ELEVANCE NYC provides all employees with an opportunity for growth in the many facets of a business.