This full-time position is vital to our retail stores' success. Customer Service Representatives engage closely with wholesale and retail customers to understand their needs, address their inquiries regarding Sherwin-Williams products, and recommend suitable solutions. It is essential for these representatives to swiftly resolve any customer issues, ensuring maximum client satisfaction while keeping up-to-date with product features and maintaining high quality and visual standards of the products and store. The role requires a commitment to achieving excellent customer service while consistently meeting the store's sales targets.
The selected candidate will be expected to work at Store , located at: 2866 Pelham Pkwy, Pelham, AL 35124.
Job duties include contact with customers, which may involve minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and valuables, which may be supervised or unsupervised. As such, the company has decided that a review of criminal history is necessary to protect the business, its operations, and the safety of customers and staff.
At Sherwin-Williams, our purpose is to inspire and improve the world by adding color and protection where it matters. Our paints, coatings, and innovative solutions make the places and spaces brighter and stronger. Your abilities, skills, and passion enable us to live this purpose, helping customers and our business achieve outstanding results. We believe in taking our stability, growth, and momentum and translating them into possibilities for our people. We invest in and support our employees through:
- Life: Offers rewards, benefits, and flexibility for health and well-being.
- Career: Opportunities for learning, skill development, and growth.
- Connection: An inclusive team dedicated to our communities.
What is the Process to get Started? - Online Application: Find the role(s) that interest you on our Careers page. Set aside 15 minutes to create your profile by entering or importing your details.
- Digital Interview: Qualified candidates will receive an invitation for a digital video interview via HireVue, which consists of behavioral-based questions. You can complete it anytime within 7 days of the invitation.
- In-Store Interview: Top candidates will be invited to meet with our team in a store, specialty wholesale branch, or delivery service terminal.
We focus on helping our employees and their families live healthier, save smarter, and feel better, starting with a wide range of world-class benefits. A general description of benefits can be found on our benefits site. Compensation decisions depend on various factors, including skills, experience, licensing, and business needs. The wage range listed is accurate as of the posting date and may be adjusted at any time.
Qualified applicants with arrest or conviction records will be considered for employment per applicable laws, including the Los Angeles County Fair Chance Ordinance and California Fair Chance Act.
Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other legally protected category.
As a VEVRAA Federal Contractor, we request state and local employment services to provide priority referral of Protected Veterans.
Please note that our recruiting team will never request candidates to provide payment or sensitive personal information during the application process.
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
- Build productive trust relationships with wholesale and retail customers.
- Process sales transactions accurately and in accordance with policies and procedures.
- Achieve monthly, quarterly, and yearly sales goals.
- Maintain precise work order files and formulas.
- Retrieve products from the sales floor or warehouse as necessary.
- Tint and mix products to customer specifications as needed.
- Stock shelves and set up displays.
- Clean store equipment.
- Load/unload delivery trucks.
- Assist in making deliveries, if required.
- Maintain in-stock and presentable conditions in assigned areas.
- Stay knowledgeable about products offered and discuss available options with customers.
- Comply with inventory control procedures.
- Propose ideas for improving sales.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Must be legally authorized to work without the need for employment visa sponsorship.
- Must have a valid, unrestricted Driver's License.
- Must be able to frequently lift and carry up to 50 lbs and up to 70 lbs on occasion, with or without reasonable accommodation.
- Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications: - At least a High School diploma or GED.
- At least one (1) year of experience in delivery, retail, or customer service roles.
- Previous experience selling paint and related products.
- Experience operating tinting and mixing equipment.
- Ability to communicate in more than one language is a plus.
- Ability to read, write, comprehend, and communicate in Spanish is preferred.