Customer Service Representative - Coordinator

Description

We're looking for a friendly and detail-oriented Customer Service Representative with strong administrative skills to join our team. If you enjoy helping people and thrive in a fast-paced environment, this could be the right fit for you.

In this role, you'll handle customer inquiries, assist with scheduling and coordination, manage administrative tasks, and help resolve service-related issues-always with a focus on delivering a great customer experience.

The ideal candidate brings a background in customer support, strong communication and problem-solving abilities, and a positive, team-first attitude.

If you're looking for an opportunity with growth potential and a collaborative work culture, we'd love to hear from you.

Responsibilities

• Answering phone calls

• Calling clients and technicians

• Scheduling field jobs with technicians, clients, and homeowners

• Provide excellent customer service and maintain client relations

• Data entry

• Preparing and gaining work authorizations

• Assist in acquiring billing information for clients and insurance companies

• Keep track of customer accounts and make updates with new account information as necessary

• Find patterns in customer complaints and bring them to the team for improvement

• Create records of customer interactions and follow up to ensure all questions have been answered

• Respond to customer inquiries, product and service questions, and customer complaints

Qualifications

• Customer service experience required

• Dispatching or scheduling experience a plus

• Detail oriented

• Must be able to work at a fast pace

• Must live within daily driving distance of the office

• In office position

• Working right in the USA

• Display strong communication skills, active listening skills, and personal skills

• High school graduate, G.E.D. recipient, or equivalent

• Experience working in a customer-oriented atmosphere