Customer Service Representative Coordinator

We're looking for a friendly and detail-oriented Customer Service Representative with strong administrative skills to join our team. If you enjoy helping people and thrive in a fast-paced environment, this could be the right fit for you. In this role, you'll handle customer inquiries, assist with scheduling and coordination, manage administrative tasks, and help resolve service-related issues-always with a focus on delivering a great customer experience. The ideal candidate brings a background in customer support, strong communication and problem-solving abilities, and a positive, team-first attitude. If you're looking for an opportunity with growth potential and a collaborative work culture, we'd love to hear from you. Responsibilities:
• Keep track of customer accounts and make updates with new account information as necessary
• Find patterns in customer complaints and bring them to the team for improvement
• Create records of customer interactions and follow up to ensure all questions have been answered
• Respond to customer inquiries, product and service questions, and customer complaints
• Answering phone calls
• Calling clients and technicians
• Scheduling field jobs with technicians, clients, and homeowners
• Provide excellent customer service and maintain client relations
• Data entry
• Preparing and gaining work authorizations
• Assist in acquiring billing information for clients and insurance companies Qualifications:
• Display strong communication skills, active listening skills, and personal skills
• High school graduate, G.E.D. recipient, or equivalent
• Experience working in a customer-oriented atmosphere
• Customer service experience required
• Dispatching or scheduling experience a plus
• Detail oriented
• Must be able to work at a fast pace
• Must live within daily driving distance of the office
• In office position
• Working right in the USA Compensation: $50,000 - $55,000 at plan

• Answering phone calls
• Calling clients and technicians
• Scheduling field jobs with technicians, clients, and homeowners
• Provide excellent customer service and maintain client relations
• Data entry
• Preparing and gaining work authorizations
• Assist in acquiring billing information for clients and insurance companies

Compensation:
$50,000-$55,000 per year