Position Overview: As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80-100 calls daily, addressing a range of credit card-related issues such as payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers. Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.
Responsibilities: - Assist customers with credit card profiles and various card-related issues, including payments, lost/stolen cards, disputes, fraud, transaction review, and balance transfers
- Handle an average of 80-100 inbound calls per day
- Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
- Escalate complex scenarios to the 2nd tier level of support for resolution
In-depth training and regular support/coaching will be provided to help you succeed.
Qualifications: - 6+ months of call center customer service experience
- Ability to handle a high call volume (80-100 per day)
- Strong communication and active listening skills
- Basic Microsoft Office and email correspondence experience
Pay: - $18 /hr
- Ability to increase to $20/hr within first 3-6 months
Location: - In Office - Phoenix, AZ 85027
- Hybrid schedule can be earned after training
Schedule: - Training schedule: Mon - Fri, 8:30am - 5:00pm
- AFTER training:
- Multiple shifts to pick from: morning, afternoon & evening shifts
- Must be okay working 1 weekend shift per week