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CONFIDENTIAL COMPANY is seeking a Customer Service Representative to join our call center team. This role is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-focused mindset.
BI-LINGUAL IS A REQUIREMENT
General Description:
Respond to internal and external inquiries via email, phone, 2-way radio and face-to-face.
Provide a single Point of Contact in order to produce a consistent customer experience.
Process customer orders from start to finish
Process credit card payments
Process daily cash receipts
Manage and update client accounts
Cultivate rapport with customers.
Is responsive to customer's needs (i.e. return messages, timely follow-through)
Provide customer inquiries with pricing and knowledge of the services we offer.
Update and maintain client databases with up-to-date information.
Fulfill customer expectations with realistic commitments.
Assist in building profitable sales by enhancing customer satisfaction and confidence.
Assist with Dispatch/Operations.
Complete all paperwork, reports and administrative tasks in a timely, complete, and accurate manner.
Perform general administration tasks.
Support other departments.
Experience & Skills Requirements:
Excellent communication and active listening skills
A warm, approachable manner
Problem-solving abilities
Ability to prioritize and multi-task
At least 2-5 years experience in a customer service position
Extensive experience using MS office software-Word, Excel, Outlook
Experience using database management systems
Entry level knowledge of computer application (Excel preferred)
Knowledge of clerical skills, general clerical experience
Data entry skills
Ability to multi task and good organization skills
Ability to use 10-key
Valid Florida Driver's License
Benefits Snapshot (Office)
Company incentives include:
$500.00 Safety Bonus per month (earned)
$5000.00 Annual Safety Bonus for meeting monthly criteria (earned)
Christmas/Tenure Bonus
Simple IRA Contribution (Company Paid)
Health Benefits
Health Insurance 100% Employee premium paid by the employer, 70% Family premium paid by the employer
Dental Insurance 100% Employee premium paid by the employer, 70% Family premium paid by the employer
Vision Insurance 100% Employee AND Family premium paid by the employer
Teledoc - Free for EE and anyone living in the home
EAP Employee Assistance Program - Free
TOTAL COMPENSATION CAN EASILY REACH OVER $55,000 ANNUALY
Company Perks
Holidays
Publix Gift Cards at Thanksgiving
Company Events
Free personal garbage service
Gym Membership- along with company Logo Gym Bag Kit
64 Hours of PTO after 9 months
Company provided lunches throughout the year
Company Shirts & hats are provided periodically
Verizon Wireless 18% discount
Date Posted: 04 May 2025
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