Job Description
Position Overview: Ultimate Staffing is actively seeking an experienced Customer Service Representative to join their client's dynamic team in Madera. This role offers the opportunity to engage with customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will have a passion for delivering exceptional customer service and thrive in a fast-paced environment.
Responsibilities: - Respond promptly to customer inquiries via phone and email.
- Assist customers with questions and concerns to ensure satisfaction.
- Maintain and update customer records accurately.
- Collaborate with team members to ensure smooth operations.
- Adapt to various customer situations, providing appropriate solutions.
- Ensure all interactions align with company standards and policies.
- Provide feedback to improve the overall customer service process.
- Maintain a professional and polite attitude in all customer interactions.
Requirements: - 2+ years of call center or business to business customer service experience preferred
- High School diploma or GED required.
- Strong communication and organizational skills.
- Proficient in Microsoft Office Suite; familiarity with CRM software is a plus.
Work Hours: Monday to Friday, 8am-5pm
Additional Details: Pay Range: $20 - $22 per hour
Interested candidates are encouraged to apply directly to this job posting to be considered for this exciting opportunity.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Job Reference: JN -38