Customer Service Representative (Benefits/Insurance) - Remote

Remote Benefit Customer Service Representative - Read Full Posting Before Applying

We are excited to share a fully remote opportunity for a Benefit Customer Service Representative role.

Please read this entire posting carefully incomplete applications will not be considered.

Important Application Details

• Application Review Timeline: You may not be contacted immediately. Please be patient-outreach is expected by the end of June or early July, with start dates beginning in August.
• Location Requirement: While the role is remote, you must reside within 1 hour of the city listed in the job posting. You will be required to come onsite on Day 1 for a brief orientation and to pick up equipment.
• Pay Rate: $16.50 - $18.75/hr (contract) - location-based pay set rates
• This is a contract-to-hire opportunity (4-6 months initially) with a high potential for permanent placement based on performance and attendance.

To Apply

1. Submit Your Resume:
• Send your most up-to-date resume to .
• Ensure that all job titles, start/end dates (MM/YYYY), and education details are 100% accurate-all information will be verified.
• Only list the highest level of education completed (High School Diploma or GED required at minimum).
2. Video Interview via HireVue:
• You will receive an email invitation to complete a self-recorded video interview.
• Please take this seriously-dress professionally, record in a quiet, private location, and answer all questions thoroughly.
• This video will be a major part of the hiring decision.

Start Dates & Training

• Initial training classes will begin on:
• August 18th
• New classes will start each Monday through October with the opportunity to submit you to any following class if not hired upon first preference
• Time-off requests are not permitted within the first 90 days. If you anticipate extended time off, you will not be considered.

Position Summary

As a Benefit Customer Service Representative, you will assist clients with their healthcare and/or pension benefit plans via phone, email, and webchat. You'll begin supporting one client, and with proven dedication, may be cross-trained on others.

Key Responsibilities

• Deliver compassionate, accurate, and professional support across communication channels.
• Maintain confidentiality in accordance with HIPAA and data security standards.
• Simplify complex benefit information for clients.
• Use internal tools and plan documents to resolve inquiries and anticipate client needs.

Schedule & Flexibility

• Full-time hours during peak season (40 hrs/week) with possible overtime.
• Off-season hours may vary between 32-40 hrs/week, based on client need.
• No weekends - Monday through Friday only.
• Availability for shifts between 7:00 AM - 8:00 PM (or 5:30 AM - 8:00 PM for some West Coast roles).

Qualifications

• High School Diploma or GED required.
• Prior Customer Service or Call Center experience preferred, but not required.
• English-speaking candidates encouraged to apply.
• Bilingual in Spanish or French? Earn an additional $0.75/hr (must be fully fluent).

If you're ready to apply, please email your resume to Kyle Gregory at . We look forward to reviewing your application and potentially welcoming you to the team.