About Us
Total Foodservice Group (TFGroup LLC) is a team of dedicated industry professionals committed to delivering top-tier customer service to companies in the foodservice sector. Guided by our core values-
People First. Forward Thinking. Whatever It Takes.-we provide high-quality foodservice solutions while fostering a culture of excellence.
We offer
up to $1,000 in new hire bonuses and
uncapped referral bonuses to reward your contributions and help grow our team.
About the Role We are seeking a
Customer Service Representative / Administrative Assistant to join our
Little Rock, AR team. This role is perfect for someone who thrives in a fast-paced environment, enjoys working closely with customers, and excels at multitasking with efficiency and organization.
You will play a key role in developing strong client relationships, ensuring seamless communication within the team, and offering creative solutions that add business value. A motivated individual with an entrepreneurial mindset will find ample opportunities to demonstrate value and grow within the company.
Details Location: Little Rock, AR
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected Hours: 40 per week
Shift: Day shift
Work Location: In person
Responsibilities
- Answer and direct incoming phone calls, emails, and texts, providing world-class service to clients, service technicians, and manufacturers.
- Assist in dispatching and routing Field Service Technicians to service calls, ensuring quick and efficient response times.
- Perform general office support tasks, including scheduling, managing paperwork, maintaining accurate records, and updating customer information.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Manage work in progress, proactively handling open service orders, anticipating customer needs, and resolving escalated service issues.
- Collaborate with management and the service team to ensure seamless communication and efficient operations.
- Learn and utilize company systems, including cloud-based scheduling tools, Microsoft Office Suite, and Google Workspace.
- Provide insights to improve business operations and customer relationships.
Preferred Qualifications
- Strong verbal and written communication skills.
- Detail-oriented, organized, and able to multitask effectively in dynamic situations.
- Experience with Microsoft Excel, Google Sheets, and scheduling software preferred.
- Ability to work independently while collaborating effectively with the team.
- Comfortable working in a fast-paced environment where priorities shift quickly.
- Ability to prioritize tasks effectively while ensuring customer satisfaction.
- Previous experience in customer service, dispatch, or administrative roles where multitasking was essential.
Requirements
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- At least 1 year of experience in customer service, dispatch, or an administrative role.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off
- Referral program
If you're a
motivated, customer-focused professional looking for a career with a company that truly values its employees,
apply today.