The ideal candidate loves talking to people and proactively solving issues.
Responsibilities Greet Customers, Clients and VIPs when they arrive at the office
Answer phones coming into main LIGHT Helmets phone number
Respond to Customer Service Inquiries coming from various email sources
Travel management and arrangements as requested
Track customer feedback and product insights to help inform internal product and process improvements
Assist with processing orders into the sales/inventory management system as they come in from website as needed
Assist with processing orders sent from Dealers, Sales Representatives, into the sales/inventory management system as needed
Fulfill Accessory, SS1 Softshell and other miscellaneous orders as they come in from website
Manage RMA and helmet exchange with customers as requested using established email process
Perform administrative tasks as requested such as office management tasks, purchasing supplies, scheduling, etc.
Represent the company professionally, honestly and ethically in all respects
Qualifications Bachelor's Degree preferred
2 years previous customer service experience working with external customers preferred
Experience with Shopify, ZenDesk, Inflow or other business software platforms is preferred
Microsoft Office experience preferred
Excellent communication skills, both written and verbal
Must be detail-oriented, positive, action-oriented and self-motivated
Ability to deal with ambiguity and thrive in a fast paced start-up environment
Benefits including- Medical
- Voluntary Dental
- Voluntary Vision
- CalSavers