The ideal candidate loves talking to people and proactively solving issues.
Responsibilities
• Greet Customers, Clients and VIPs when they arrive at the office
• Answer phones coming into main LIGHT Helmets phone number
• Respond to Customer Service Inquiries coming from various email sources
• Travel management and arrangements as requested
• Track customer feedback and product insights to help inform internal product and process improvements
• Assist with processing orders into the sales/inventory management system as they come in from website as needed
• Assist with processing orders sent from Dealers, Sales Representatives, into the sales/inventory management system as needed
• Fulfill Accessory, SS1 Softshell and other miscellaneous orders as they come in from website
• Manage RMA and helmet exchange with customers as requested using established email process
• Perform administrative tasks as requested such as office management tasks, purchasing supplies, scheduling, etc.
• Represent the company professionally, honestly and ethically in all respects
Qualifications
• Bachelor's Degree preferred
• 2 years previous customer service experience working with external customers preferred
• Experience with Shopify, ZenDesk, Inflow or other business software platforms is preferred
• Microsoft Office experience preferred
• Excellent communication skills, both written and verbal
• Must be detail-oriented, positive, action-oriented and self-motivated
• Ability to deal with ambiguity and thrive in a fast paced start-up environment
Benefits including
- Medical
- Voluntary Dental
- Voluntary Vision
- CalSavers