Customer Service Representative Account Manager

Louisville, Kentucky

Kaizen HR Solutions, LLC
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Are you the kind of person who thrives on keeping things running like clockwork - and loves turning great service into loyal customers? Due to continued company growth, our client is adding a Customer Service Representative at their Louisville, KY site.

You'll manage the full order lifecycle - from entry to shipment and invoicing - while serving as the go-to support partner for our customers and Regional Sales Managers. This role requires strong communication skills, attention to detail, and the ability to juggle multiple priorities without breaking a sweat.

Why Join:

We're a team that believes in getting things done - and having each other's backs while we do it. You'll join a supportive, fast-paced environment where your work truly makes an impact every day.

What You'll Be Doing:
  • Own the order process from start to finish - receiving, entering, and managing customer orders with precision, providing timely confirmations, and jumping on upsell opportunities when they make sense.
  • Be the communication bridge between customers and internal teams, clearly setting delivery expectations, resolving issues quickly, and coordinating with Logistics and Operations to adapt to changing needs.
  • Verify pricing, generate accurate invoices, reconcile consignment programs, and support Regional Sales Managers with product information, reporting, and customer inquiries.
  • Monitor customer inventory levels, maintain contract and NDA files, assist with monthly KPIs, and pivot seamlessly when priorities shift or special projects arise.
What You Bring:
  • Minimum 3+ years of B2B customer service or inside sales or account management experience - customer facing role/business to business in a manufacturing
  • Proficiency with ERP systems
  • Ability to learn technical product knowledge to guide customers effectively
  • Strong MS Office Suite skills, especially Excel, Outlook, and Word
EOE

Date Posted: 05 April 2025
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