Customer Service Representative 5

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide." The below job opportunity is to one of Our clients who is a leading global provider of agricultural science and technology, in particular seeds and crop protection products, with its management headquarters in Basel, Switzerland, and further locations in Chicago, Tel Aviv, and Shanghai.

Job Title: Customer Service Representative 5

Location: Greensboro, NC, 27409

Duration: 6 Months

Job Type: Contract

Work Type: Remote

Job Description:

Duties:

• Aid Customer Operations Specialists with administrative tasks, including back-end support for order to cash account activities, data entry, and finalizing creation of deliveries and returns.
• Act as tier 1 support for customer inquiries related to delivery, order updates, and account status under supervision of senior staff.
• Collaborate with team members to resolve basic customer issues, escalating complex cases to senior staff.
• Generate and review basic reports to support order to cash processes, identify account challenges, verify data accuracy, and update customer account status.
• Assist in the implementation of new processes and procedures to enhance operational efficiency.
• Learn and understand the company's products, services, customer service policies, and industry standards.
• Participate in training sessions and workshops to develop a thorough understanding of the company's CRM and order management systems (Crop Edge, SAP).
• Contribute to maintaining high customer service standards and improving customer satisfaction.
• Provide feedback on customer service processes and suggest improvements based on observations and interactions with customers.

Skills:

• Interpersonal and communication skills, both written and verbal.
• Attention to detail and ability to manage priorities in a fast-paced environment.
• Desire to learn how to make data-driven decisions.
• Self-starter with ability to work effectively in a team environment.
• Proficient in the use of computers and quick to learn new softwares/systems.

Education:

• High school diploma, plus associate degree or equivalent experience required.
• Experience with SalesForce/SAP preferred.

TekWissen Group is an equal opportunity employer supporting workforce diversity.