Customer Service Representative - 32 hours/week

Customer Service Representative - 32 hours/week
Job Ref: 31923

Category: Clerical & Administrative Support

Location:

Emerson Hospital,
133 Old Road to Nine Acre Corner,
Concord,
MA 01742

Department: Service Response Center

Schedule: Part Time

Shift: Variable Shifts

Hours: 6am-6:30pm, 6am-4:30pm, 7am-3:30pm, 930am-6pm

Job Summary

Reporting to the Customer Service Supervisor, the position handles all inquiries from patients andmust be responded to in a courteous and timely manner.Responsible to workwith patients on various diets and assist them in a nutritious meal selection.

Minimum Qualifications

• Education
  • HS Diploma; college degree preferred.
• Experience
  • Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills.
• Licensure and/or Certification
  • N/A
• Skills
  • Working knowledge of the Meditech system.
  • Excellent communication and correspondence skills.
  • Excellent customer service skills.
  • Ability to read, write, and communicate in English.
  • Strong computer skills.
  • Ability to maintain confidential information.
  • Assist with patient meal selection
  • Work with patients on various diets