Customer Service Representative 2

LC State invites applications for the position of Customer Service Representative 2.

Salary and rank based on experience and qualifications: $16.81 - $17.94 per hour

Required Qualifications:

• Some knowledge of interviewing methods
• Experience interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments
• Experience accessing data using a computerized system
• Experience independently handling complaints and upset individuals in a business setting
• Experience conducting sensitive fact-finding interviews
• Exceptional customer service skills in person and over the phone

Preferred Qualifications:

• Associate's degree from a regionally accredited college or university or post-secondary certificate
• Familiarity with databases
• Experience with CTE short-term Post-secondary education
• 2-3 years' experience with general office procedures
• Proficient in Microsoft Office Products

Responsibilities:

Provides customer-focused customer service, conducts in-depth, in-person or on the phone verbal interviews to provide specialized and technical program knowledge to customers, including instructors, students, internal customers, business and industry partners, and customized clients; registers students and provides clerical and technical support and backup for all Workforce Training.

1. Provide primary front office support, including answering phones, responding to email and telephone inquiries, and assisting walk-in customers. Responsible for directing calls and inquiries to the appropriate person or department when necessary.
2. Provide exceptional customer service through written communications, including email and chat, to respond to inquiries and provide accurate information.
3. Conduct in-depth interviews with customers to determine their specific training needs and provide accurate registration and program information via face-to-face, phone, email, or regular mail.
4. Answer a high volume of calls from a variety of sources, including information-seeking, clarification, and confirmatory questions, and direct other questions and calls to the appropriate person or department when necessary.
5. Register students and assist employers with registrations according to Workforce Training procedures.
6. Set appointments for testing and ensure accurate scheduling.
7. Provide support to office staff as assigned and assist coordinators as needed.
8. Conduct daily mail runs and handle campus business.
9. Maintain computer labs and classrooms, ensuring that all equipment is in working order, clean, and organized.
10. Perform other duties as assigned by management.
11. Additional duties include direct and indirect activities to support recruitment and retention of students.

Application Procedure: Please upload all of the following documents or your application may not be considered for review.

• Cover Letter/Letter of Interest
• Resume/Curriculum Vitae
• Contact Information or Letters for three (3) Professional References

This position is open until filled; however, applications received on or before April 25, 2025, will receive first consideration. Posting will remain open until a suitable pool of candidates is identified.

This position is subject to the successful completion of a criminal background check and may also be subject to an education verification. LC State is an EEO/VETS employer.