Customer Service Representative 1

Primary Duties and Responsibilities:

• Opens new accounts, refers, and cross-sells the company's products and services

• Participates with branch management in maintaining a customer-focused environment and developing new ideas to increase business that will help achieve customer relationship objectives

• Provide exceptional customer service

• Opens new accounts for bank products and services and expands existing customer relationships through cross-selling or referring products and services to the appropriate areas

• Assists customers in person or by phone with Bank products and services to develop new business and to retain or expand existing business

• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits

• Works with branch management to implement activities to ensure branch profit goals are achieved

• Assists the branch management team in coaching and training the teller staff to help develop skills and achieve branch sales goals

• Works with branch Tellers on warm hand-off procedures

• Assists branch personnel with operational duties and on Teller line as needed

• Other duties as assigned

Qualifications/Skills and Knowledge Requirements:

• High School Diploma or equivalent required

• 2+ years of experience in financial industry preferred

• Ability to effectively utilize a computer and other standard office equipment

• Ability to effectively communicate orally and in writing

• Must maintain a friendly, courteous and professional demeanor

• Customer service and cash handling skills required