Job Description
Customer Service Representative Pay: $21/hour+ (Higher for candidates with industry experience)Schedule: Monday-Friday, 10:30 AM - 7:00 PMPosition Overview: We're seeking a highly motivated and customer-focused
Customer Service Representative to provide front-line support in a fast-paced call center environment. This role involves direct interaction with customers, handling inquiries, processing orders, and resolving service or billing-related issues. If you thrive on delivering excellent customer experiences and enjoy working in a small, supportive team within a larger organization-this role is for you.
Key Responsibilities: - Serve as the primary point of contact for customers via phone, ensuring positive and professional interactions.
- Handle high-volume inbound calls (approximately 60-80 daily)
- Respond to inquiries regarding products, services, orders, and warranties.
- Accurately enter and process product orders, warranty requests, and supply needs.
- Log all customer interactions and update information in Salesforce CRM.
- Assist with resolving customer concerns, including complaints, billing discrepancies, and pricing questions.
Qualifications: - High School Diploma or GED required.
- Minimum 3 years of call center experience preferred (flexible for strong candidates).
- Excellent communication skills-both verbal and written.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong attention to detail and data accuracy.
- Comfortable working independently and as part of a close-knit team.
- Proficient in MS Windows and Microsoft Office applications.
- Experience with Salesforce or similar CRM platforms is a plus.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
Job Reference: JN -72