Customer Service Rep (M-F 10:30am-7pm)

Job Description

We have an immediate opening for a Customer Service Representative. We are looking for a professional individual to add to our growing team. Great culture. Full Benefits.

This is a permanent position.

M-F 10:30am-7pm

Full Benefits

Position Title: Remote Customer Service Representative

Job Duties/Description:

Provide front line heavy customer contact and direct customer service support to all customers

Responsible for positive customer interactions

Answer all questions regarding products and services

Enter and process orders for hearing devices, supplies and warranties

Create and maintain logs (log calls in SalesForce)

Update customer contact information in SalesForce

Resolve and process some customer complaints

Resolve pricing and/or billing issues

Mostly incoming calls (about 60-80 a day)

Some outbound follow up calls (5-8 per day)

Requirements:

Minimum High School Diploma or GED required

Minimum 3 years of Call Center (preferred but will waive for the right candidate)

Excellent verbal and written communication skills

Experience working in a small team and building strong interpersonal relations are preferred

Must be detail-oriented

Experience working in a fast-paced environment and ability to multi-task

Proficient with MS Windows & MS Office

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference: JN -89