Customer Service Rep & Logistics Coordinator

Missouri

T. C. Jacoby & Company, Inc.
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Responsibilities


• Coordinate and oversee the transportation of dairy products from dairy vendors to warehousing facilities and customer locations.


• Ensure all shipments are scheduled, tracked, and delivered on time, addressing any logistical challenges promptly.


• Maintain regular communication with dairy vendors to confirm production schedules and shipping details.


• Liaise with warehousing and trading partners to manage inventory levels and ensure storage conditions meet food-grade standards. In addition to best ship/ delivery points that benefit the organization.


• Serve as a point of contact for customers, providing updates on shipment statuses and addressing any inquiries or issues.


• Monitor inventory levels of dairy products within warehousing facilities to prevent shortages or overstock situations.


• Ensure warehousing partners adhere to proper storage practices, maintaining compliance with food-grade regulations.


• Generate, review, and process invoices for dairy product shipments, ensuring accuracy and timeliness.


• Collaborate with the finance team to resolve any discrepancies or issues related to invoicing.


• Maintain accurate records of all logistics movements, warehousing activities, and customer interactions.


• Analyze and present reports on logistics performance, inventory levels, and compliance status for management review.


• Address and resolve any issues related to customer satisfaction promptly and effectively.


• Execute or continuously suggest process improvements to enhance the efficiency and reliability of trade operations.


• Efficiently enter and update large volumes of data into company operating system while ensuring accuracy


Qualifications

  • Bachelor's Degree from an accredited 4-year college
  • Excellent written and verbal communication skills
  • Flexible in a high pace environment
  • An ability to provide attention to detail.
  • Willing to develop within a role with the intention of providing the best and most productive support to the overall team.
  • Proactive and able to solve problems as they arise.
  • Proficient in Microsoft Office Suite, especially Microsoft Excel, and Power BI
  • Bilingual (Spanish) is a plus

We are only accepting applications to works who are only authorized to work in the United States.

Date Posted: 11 May 2025
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