Customer Service Rep

Worcester, Massachusetts

Polar Beverages
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Responsibilities:
  • Data entry order processing
  • Ability to work with high volume of emails.
  • Verbal and written communication with customers regarding orders, inquiries, requests, and concerns
  • Ensure transportation carriers are scheduled appropriately to meet customer shipping schedules.
  • Knowledge of inventory control
  • Interact with multiple departments and all levels of management.
    • Warehouse personnel regarding order substitutions and revisions
    • Sales force regarding orders, pricing, inventory, customer complaints, etc.
  • Interact with outside carriers to confirm availability of loads for customer pickup.
  • Manage customers database for advanced shipping notices and routing requests.
  • Ability to multitask and work in a fast-paced environment.
Requirements:
  • Prior truck scheduling experience is a helpful.
  • Great phone skills
  • Data Entry skills
  • Good math skills
  • Computer knowledge, Microsoft Office
  • Attention to detail and ability to prioritize.
No Agencies, Please Do Not Inquire
Date Posted: 07 April 2025
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