Customer Service Rep

Job Summary:

The Customer Service Representative will interact with the companies customers by taking orders and addressing inquiries and resolving complaints. This position will make use of a comprehensive online ordering system, and staff a busy phone system. We have a casual office environment. The position is office based.

RESPONSIBILITIES:

• Provide informative and responsive service to our highly valued wholesale customers.

• During the day provide a live response to customers for high volume of incoming calls.

• Receive telephone calls, emails, and voicemail orders that require immediate follow through to ensure real-time delivery schedules are met.

• Manage special requests and problem solve with customers using the highest levels of professionalism.

• Manage outbound communications regarding product backorders and assist outside sales and inside operations staff with varying special projects.

• Provide ultimate service and always meet the requirements of our customers. Remote work as day time CSR is appropriate only with manager approval and after consideration of the effect on customers, co-workers and management.

• Answering incoming calls(talking orders, submitting credits and special orders, searching for information on ETA of delivery,) and solving problems by closely working with Shipping and Purchasing.

• Print stickers for specials

• Make outbound calls are designed to fill in down time between incoming calls.

• Other duties as assigned

SKILLS REQUIRED:

• The ability to multi-task

• Meet deadlines

• Communicate effectively with internal and external customers

• Pleasant and professional phone manner

• Extensive data entry

• Computer skills to include Microsoft Office

• Ability to use basic office equipment: multi-line phone, fax, scanner, 10-key

• Maintains composure under high volume.

• Strong aptitude to juggle multiple, detailed tasks simultaneously

• Enjoy speaking with those who love high quality food.

• Above average speed and accuracy in computer order entry while talking with customers

• Excellent command of the English language.

• Willingness to be flexible and upbeat.

• Ability to prioritize and manage a constantly changing demand.

• This position is a first shift, full-time, 40 hours per week Monday through Friday with a Saturday rotation every four weeks.

• Provide solutions to client/customer and contribute to continuous improvement initiatives

• 5+ years relevant work experience

Education and Experience:

High school diploma or equivalent.

Customer service experience required.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.