Summary
Signature Healthcare is Southeastern Massachusetts' premier local provider of quality, personalized medical services. We are comprised of the award-winning not-for-profit Signature Healthcare Brockton Hospital; Signature Medical Group (SMG), a multi-specialty physician group of more than 150 physicians practicing in 18 ambulatory locations. We believe our distinctive Signature Healthcare team approach is the way healthcare should be: medical professionals across many locations communicating and collaborating, taking advantage of technologies and resources to make a difference in the lives and health of our patients.
Under the direction of the Manager of Customer Service and Cash Applications, provides outstanding customer service to patients of Signature Healthcare Brockton Hospital.
Key Responsibilities:
- Research accounts and answer patient questions.
- Verify insurance as needed.
- Receive payments from patients, Registration staff, and others as required.
- Work self-pay reports as assigned.
- Offer discount payments to uninsured patients.
- Research and respond to patient correspondence.
- Review and refer patient accounts for bad debt referral.
- Follow up with our outside Billing Vendors regarding patient questions or issues.
- Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
- Commits to recognize and respect cultural diversity for all customers (internal and external).
- Communicates effectively with internal and external customers with respect of differences in cultures,
values, beliefs and ages, utilizing interpreters when needed.
- Performs other duties as assigned.
Required Knowledge and skills:
- High school diploma or equivalent
- Previous customer service/billing experience in a healthcare environment required
- PC knowledge
- Effective written and oral communication skills;
- Excellent skills in de-escalating difficult patient calls
Education/Experience/Licensure/Technical/Other:
- Education: High School Diploma or Equivalent
- Experience: Previous customer service/billing experience in healthcare environment preferred
- Certification/Licensure: N/A
- Software/Hardware: Microsoft Office and IDX preferred