Customer Service Rep

Job Description: Max pay rate: $20/hr

Interview with candidates must be on camera.

MANDATORY: Training is on-site. Nesting and quality assessment will be on site. After successful completion of quality certification/assessment, position will be remote. Training is 3 weeks and then nesting is 2 weeks, so 5 total weeks in office.

R&IS Department Onsite Training - Warwick, RI
Class Start Date - 5/27/25 Inbound customer service role for Defined Benefits/Retirement Income Solutions Dept.

Required Experience:
1-2 years call center experience preferred (customer service experience is accepted - however, must be in conjunction with computer skills).
1-2 years of experience with Windows based operating systems (Microsoft Office, Suite, etc.)

The role will include customers calling to learn about their defined benefit annuity, customers calling for account maintenance (direct deposit changes / address changes), assisting family members & beneficiaries within claims process and answer account information. Role requires processing and strong ability to navigate Windows based operating systems.

Strong customer service focus is a must. Ability to convey complex topics to clientele. Work to remove roadblocks to customer requests & educate customer on the correct process for receiving information. Licensing not required for role. Warwick, Rhode Island location required.

Agent experiencing system issues at home office will be required to travel to Warwick office until system issue/outage corrected.

Requirements: "Ability to attend training, nesting at Food and Beverage Client Lane, Warwick RI office
Ability to work from home which includes high speed internet and a quiet place to work that is secure. (Hotspots are not allowed high internet speed is required)

Able to use video during interview and training.

An ability to work during the hours of operation of Monday-Friday, must be flexible in regard to shifts worked, which may change based on business needs. "

NO time off planned during training until end of nesting Timeline

Class Start Date: 5/27/2025. " The plan is to train on-site at office in Warwick, RI " Training Schedule: 8:30-5pm EST, 1 Hour Lunch Schedules after training be determined using ranking system based on performance in training. Temps will bid on available schedules based on business need closed Saturday and Sundays - ask for open availability Monday Friday 8am 9pm 8 hr. shift with a 30-min lunch. Equipment Coordination: Temps will have their equipment picked up on Day 1 of Training. Equipment to be provided is laptop, docking station, 2 x monitors, keyboard, mouse & headset.