Customer Service Rep Team Lead - Tucson - MUST - Please read in full Are you ready to elevate your career in a thriving industry? QDI Surfaces, a trailblazer in the flooring business, is on the lookout for a vibrant and talented Customer Service Representative Team lead to join our bustling Tucson showroom. This role is a pivotal part of our innovative branch employees, offering a dynamic mix of responsibilities to keep you engaged and excited. Attendance and punctuality are a key part of this role.
What You'll Do:As a Customer Service Rep Team lead: As a leader, you will need to stay on top of competition and help drive sales to the branch. Taking the lead and setting goals with your team and working with not only our Regional branch manager but the sales manager as well regarding the branch as applicable. Reporting the end of day to Regional Branch Manager daily, including but not limited to account updates and status, arranging deposits, cycle count reporting, etc
As a customer service rep lead standard duties are listed below not limited to: Provide a variety of support from walk-in/email/phone customers to other branch employees as well. Such support can include answering customer inquiries regarding stock checks, pricing, product information, order status, delivery and needs. Communicate with other branches on stock and/or order issues.
- Provide samples to customers, accurately key in orders and complete sales transaction orders from start to finish all while delivering exceptional service.
- Order supplies, maintain sample room and update inventories.
- Participate in special projects and perform additional duties as required
What You Bring: - Acctivate Experience a plus, but not required
- Experience & Expertise: 3-5 years in customer service or office management, with a preference for those familiar with the natural stone industry.
- Detail-Oriented: Your organizational skills are top-notch, and you don't miss a beat when it comes to attention to detail. Accuracy and effectiveness in your daily tasks are highly important.
- Customer Focus: Deliver outstanding service with a smile - your professionalism and presentation skills set you apart.
- Proactive Problem-Solver: You tackle challenges head-on, demonstrating a proactive approach to problem-solving.
- Communication Champ: Your written and verbal communication skills are exceptional.
- Tech Savvy: Navigate through MS Outlook, Word, and Excel with ease.
- Team Spirit: You thrive in a collaborative environment and bring positive energy to the team.
Background checks and drug screening are mandatory Benefits: - Full health insurance benefits after 90 days
- 401K after 1 year
- PTO
- Employee discounts on all QDI Materials
Job Type: Full-time - Monday thru Friday 7am to 4pm
Pay: $25, Depends on experience. Please provide your salary expectations.
Work Location: QDI Surfaces - Tucson branch - 3359 N Freeway Bldg 1, Tucson, AZ 85705
How to Apply: Ready to make a lasting impact as Customer Service Rep Team Lead? Send your resume and cover letter and let your journey with QDI Surfaces begin to
Why QDI Surfaces? QDI Surfaces, celebrating 28 years of success, is a family-owned company with a dynamic presence in Arizona, California, Texas and Arkansas. As the largest US supplier of Porcelain and Natural Stone Pavers and Pool Coping, our product line spans Porcelain, Natural Stone, Paver, Pool Coping, SPC Vinyl, Pool Tile, Glass Tile, Setting Materials, and Decorative products. Join us and be part of a company where growth knows no limits.
Company Website: Work Remotely: No