Customer Service Rep

Customer Service Representative - 2nd Shift (2PM-10:30PM)

Location Troy, MI

Join a Growing Team with Career Advancement Opportunities.

Are you a compassionate, detail-oriented professional looking for a rewarding career in customer service? Our Client is seeking a Customer Service Representative (2nd Shift) to join their team in Troy, MI. This on-site role offers a structured training program, opportunities for professional growth, and the chance to make a real difference by assisting customers in urgent situations.
Why Join Us?

• Comprehensive Training: Two-week training program to set you up for success.
• Career Growth: Internal advancement opportunities in a stable, industry-leading company.
• Impactful Work: Play a vital role in emergency response efforts, helping customers in times of need.
• Team Environment: Work in a supportive, professional setting with like-minded colleagues.
• Work-Life Balance: Predictable schedules with every other weekend off and only three holiday shifts per year.

Your Role:

As a Contact Central Agent, you will be responsible for collecting and processing critical information to mobilize field personnel. You will interact with customers, first responders, and third-party partners, ensuring that every call is handled with efficiency, professionalism, and empathy.
Key Responsibilities:

• Answer and respond to incoming emergency calls from customers, fire or police departments, and referral sources.
• Provide exceptional customer service and ensure all necessary information is accurately documented and forwarded.
• Enter detailed information into web-based databases and third-party applications with speed and precision.
• Follow company and client-specific protocols to ensure compliance and effective emergency response.
• Adapt to evolving processes and industry requirements.
• Work effectively in a fast-paced, team-oriented environment.
• Assist with training new employees.

What You Bring:

• Strong communication skills - both written and verbal.
• Customer service experience - ability to handle sensitive situations with professionalism and empathy.
• Attention to detail - accuracy in data entry is essential.
• Ability to multi-task - work efficiently under time constraints.
• Basic computer skills - comfortable using software systems for documentation and reporting.
• Dependability - ability to work every other weekend, a minimum of three holidays per year, and occasional overtime during emergency situations.

Physical Requirements:

• Occasional lifting (5-40 lbs), as needed.
• Ability to sit for extended periods and perform repetitive tasks.
• Some bending, crouching, or standing as necessary.
• Reasonable accommodations available for individuals with disabilities.

If you're looking for a meaningful career with growth potential, competitive pay, and a team-oriented workplace, this is the opportunity for you. Apply today and become a valued part of Our Client's mission-driven customer service team.