Our client, a leader in logistics and customer service, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Last Mile department supporting a dynamic team dedicated to delivering exceptional service. The ideal candidate will have strong communication skills, the ability to multitask, and a passion for problem-solving, which will align successfully with the organization's commitment to customer satisfaction.
Job Title: Customer Service Representative
Location: Suffolk, VA
Pay Range: $16 per hour
What's the Job? - Assist customers and business partners via telephone and email.
- Handle customer complaints in a calm, professional manner.
- Diagnose, assess, and resolve problems or issues effectively.
- Monitor progress of delivery routes and performance of delivery teams.
- Process changes or cancellations to delivery orders efficiently.
What's Needed? - Experience with Microsoft Office programs such as MS Project, Word, Excel, and PowerPoint.
- High school diploma or equivalent.
- 1-year related experience preferably within a call center environment.
- Strong customer service skills and the ability to satisfactorily resolve issues.
- Exceptional organizational skills and the ability to thrive under pressure.
What's in it for me? - Opportunity to work in a fast-paced, innovative environment.
- Support from a passionate team dedicated to customer satisfaction.
- Endless opportunities for career advancement.
- Engagement in a culture that values diversity and inclusion.
- Chance to make a tangible impact on customer experiences.
Upon completion of waiting period associates are eligible for: - Medical and Prescription Drug Plans
- Dental Plan
- Supplemental Life Insurance
- Short Term Disability Insurance
- 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you.
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.