Customer Service Rep

Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Benefits/Perks

Competitive hourly pay rate plus commission and/or bonuses

Paid training

Paid Time Off

Family, Team atmosphere

Dental

Vision

Short Term Disability

Paid Holidays

Life Insurance

Job Summary The Customer Service Representative provides an excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and develop new client relationships. Assists the agency owner with attaining agency service and growth goals.

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Drives customer satisfaction by following J.D. Power's best practices: Personal Insurance Review, rate revision notification, and claims process

Processes change to existing accounts and policies

Serves as a liaison on behalf of the customer between the agency and various business partners

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers for agency employees

Quote and bind new policies

Qualifications

Demonstrated customer service experience

Effective communication skills

Solid knowledge and understanding of basic mathematical skills

Self Motivated, able to work independently and as a supportive team member

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.