Job Title: Customer Service Rep
Job ID: 79976
Location: Sarasota, Florida
Overview: As a customer service representative, you'll handle calls for many departments within a busy office setting. This is not a remote position, in person attendance is mandatory.
What you will be doing: - Answer a variety of calls including appointment requests, maintenance plan renewals, payments, registration requests, etc. 70-120/day
- Make outbound calls
- Answer chat requests on line
- Respond to website inquiries for appointments
- Enter and maintain customer data within the system
- Process maintenance agreements and invoice payments
- Cross train to assist in supporting other office functions
What you must have: - Strong multi-tasker
- Minimum (1) customer service experience
- Excellent communication skills, demonstrated listening and written/verbal communication
- Computer Proficiency
- Urgency in handling each call in the most efficient, effective way possible
- Excellent customer service, empathy is a must
- Problem solving skills
- Familiarity with the HVAC, Plumbing, or Electrical industry (Highly preferred)
- Service Titan Experience (Highly preferred)
Other Information: Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule
Education
- High School Diploma or GED
This job description is not intended to be all-inclusive, employees will perform other reasonably related business duties as assigned by immediate supervisor and other management as required. Willingness to submit to a pre-employment drug test and background check is mandatory for employment.
For more information about TEEMA and to consider other career opportunities, please visit our website at