Job DescriptionOrder Processing & Customer Management - Plans and executes expedient and efficient processing of customer orders in the SAP system to ensure products are delivered to customers on time and without problems.
- This includes maintenance of customer messages and contact information in Customer Master Data records, notifying plants of special customer requests and shipping arrangements, verifying price and incoterms on purchase orders.
- Develops strong working relationships with external customers.
Shipping & Delivery Coordination - Coordinates shipping and delivery between customers and plants.
- This requires knowledge of logistics procedures, transportation methods, and regulations.
- Timely assignment of available inventory to comply with transportation/warehousing lead times and meet with customers delivery requirements.
- May include discussions with management and/or sales to review changes in customers demands or deviations of requirements.
Pricing & Deductions - Reviews requests for special pricing for consistency, alignment with current freight and payments terms, and proper approvals.
- Submits price requests with zero errors.
- Investigates and resolves customer deductions; identifies and corrects contributing factors to avoid future deductions.
Inventory Management & Reporting - Reports inventory shortages or issues to the Regional Supply Chain Manager and Inventory Planner.
Complaint Handling & Corrective Action - Registers customer complaints in the April Star database and provides corrective actions for problems encountered in shipping, billing and inventory.
- Enters SCAR/CAR as required for internal and external supplier non-compliance issues.
Skills / Experience - BS degree in Business, Logistics, or Supply Chain with 5 years related experience preferred. Equivalent business or industry experience will be considered.
- Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment.
- Functional knowledge of MS Excel and Power Point to provide support to the Regional Manager/sales team/customer is desirable.
- The position requires strong organizational, communication and time management skills.
- Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.
- Ability to quickly grasp general business and market information as well as related technical information regarding products to serve as a department resource.
- International logistics operations experience and knowledge of export compliance regulations are a plus.
Benefits:
PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.
Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.
Equal Opportunity Employer (EEO):
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.
Candidate Privacy
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to and