Customer Service Rep

Customer Service Rep
Job Number: 25-04245

Find your next opportunity in the Financial Services Industry. ECLARO is looking for a Customer Service Rep for our client in New York, NY.

ECLARO's client is one of the largest mutual life insurance companies and provides long-term care insurance, mutual funds and retirement-plan services across the US. If you're up to the challenge, then take a chance at this rewarding opportunity.

Position Overview:

• Seeking a dedicated and personable Junior Customer Service Representative to join the Business Support Team.
• The ideal consultant will provide exceptional service to our clients, manage the high-volume inquiry mailbox, and support the team with administrative tasks and basic analysis work.
• Minimum 2 years previous work experience with similar work experience background.
• Recent college graduates are welcome to apply.

Responsibilities:

• Provide day-to-day support to clients and team members, addressing inquiries via phone and email in a timely and professional manner.
• Assist in managing the inquiry mailbox and support line, ensuring timely and accurate responses to client inquiries.
• Collaborate with clients and team members to draft and finalize agreements.
• Conduct basic research and analysis to reconcile discrepancies.
• Assist in managing daily operational triggers and ensure compliance with internal standards.
• Help in managing and overseeing the document file, ensuring compliance with internal standards.
• Support cross-functional collaboration and communication between various product areas.
• Assist in the administration of special projects and ensure proper documentation is maintained.
• Handle routine administrative tasks such as scheduling meetings, organizing files, and preparing reports.
• Assist in developing training materials and resources for team members.
• Monitor and evaluate customer feedback to identify areas for improvement.
• Ensure all client interactions are documented and follow-up actions are taken as necessary.

Qualifications:

• Certifications in Customer Service or related fields are a plus.
• Some experience in a Customer Service Role, preferably within a corporate or professional environment.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite.
• Ability to work effectively in a team and independently.

Pay Rate: $30.05 / Hour

If hired, you will enjoy the following ECLARO Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO

If interested, you may contact:
Lester Candilado


Lester Candilado LinkedIn

Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.