Customer Service Rep

This remote Jacksonville/St Augustine, FL area position requires a dedicated area at home that is quiet and free of distractions, with strong internet/Wi-Fi connection to communicate with customers and internal staff. The employee must be able to use a headset and laptop provided by the company. When needed, there will be in-person training and meetings with management.
This employee takes calls from Long Term Care customers, enter orders, and dispatches to the appropriate service center.
Job Responsibilities:
Account Management Duties
Data entry, detail oriented and problem solving skills
Follow up with internal departments for customer resolution
Answer questions and troubleshoot customer issues
Timely responses and accountable for productivity
Positive attitude , team player , results oriented