Customer Service REP

About the job CUSTOMER SERVICE REP

The Customer Service Representative shall serve customers with the best services by attending to customer queries, educating clients on different services and products, and resolving customer complaints. A Customer Service Representative's main aim is to provide outstanding customer service.

Essential Job Functions:

Process a high volume of orders with extreme accuracy.
Provide direct support to the Sales Representatives.
Able to manage a multi-line phone system.
Receive phone orders from customers and enter accurate information into the business system.
Answer transferred calls and address customer queries with knowledge and experience.
Assist Sales Representatives as required in researching account issues in a timely and efficient manner.
Provide proper product and service information. If additional information is required, escalate to the Customer Service Manager or relevant department for accurate responses.
Ensure accurate and timely follow-up with existing and potential customers.
Maintain accurate record-keeping.

Minimum Knowledge, Skills, and Abilities:

Excellent communication skills in both speaking and writing.
Strong interpersonal skills.
Good organizational and time management skills.
Ability to research billing issues and understand the documentary process.
Basic mathematical skills and adequate typing speed.
Data entry experience required.
Preferred Knowledge, Skills, and Abilities:

High School Diploma and/or five years of job-related experience.
Strong verbal and written communication skills.
Proficiency in Microsoft applications (Word, Excel, Outlook, etc.).
Ability to adapt to changing priorities in a fast-paced environment.