Customer Service Rep

Overview

Description:

Performs clerical functions required to service the needs of the patient, providers and organization. Serves as a liaison

between patients, clinical support staff, physicians, and others. Provides excellent customer service and greets patients

entering the department/practice.

Responsibilities

Job Requirement:

Prepares and maintains all clerical aspects of the medical records through established guidelines.

Perform accurate registration interview with direct data entry to facilitate full registration for all new patient appointments

and up to date information on all established patients across multiple provider specialties as assigned.

Maintains patient scheduling functions, and sets patient appointments through established guidelines.

Receives and directs messages, (electronic, in person and telephone calls) to the appropriate personnel. Makes contacts

to other departments, physicians, patients and other outside organizations as necessary for the departmental/practice

operations.

Keys patient dispositions, diagnostic codes, patient orders, charges and payments as defined in the electronic medical

record.

Performs cashiering functions as it relates to co-payments or other patient payments/collections. May perform routine

clerical duties for the department.

Provides excellent customer service for patients/families/representatives and other members of the treatment team.

Participates as an active care team member in the coordination of patient care.

Qualifications

Qualification:

Experience Requirements:

2 years-Data entry preferred

1 year-Clerical/customer service -ideally in a health care related industry preferred

Third party payors and computer experience for inputting data and reviewing patient

demographic material

Education:

High School Diploma/ GED required at time of hire

Additional Duties:

Additional duties as assigned may vary.

UFJPI is and Equal Opportunity Employer and Drugfree Workplace