Houston, TX
Order: 501385
Order Type : Temp To Full-Time
Position Overview: The Customer Service Clerk (CSC) is the first point of contact for customers and plays a key role in supporting supply chain operations. This role focuses on answering questions, solving issues, and keeping everything running smoothly between customers and our internal teams. The goal is to ensure customer satisfaction and efficient service.
Key Responsibilities: - Be the main contact for customers-answer questions about inventory, shipments, billing, and product availability.
- Help track shipments and resolve any issues during transit or upon arrival.
- Handle customer complaints or feedback professionally and work toward a resolution.
- Investigate and fix issues such as incorrect orders or shipment errors.
- Work with other departments and partners to keep communication clear and processes running smoothly.
- Keep records and systems updated with accurate information.
- Prepare regular reports on inventory and performance.
- Look into past records to spot and fix inventory problems.
- Follow company procedures (SOPs).
- Resolve issues within the set response times (SLA).
- Create training materials and help external partners learn processes.
- Support the onboarding of new suppliers.
- Learn and adapt quickly to new systems and tools.
Qualifications and Skills: - Good with numbers and able to analyze data.
- Comfortable using Microsoft Office (especially Excel).
- Detail-oriented and accurate with data.
- Strong problem-solver, even under pressure.
- Good communicator and team player.
- High school diploma or equivalent experience.
- Bilingual in English and Mandarin
Pay Rate : 18.00