Monday - Friday 1st Shift, Hebron, KY$18.00 hourly although wage may vary based on experience VETERANS ENCOURAGED TO APPLY Position Summary: Carries out all customer service activities such as responding to inquiries, processing orders, billing, and handling complaints, in a prompt, courteous and efficient manner.
Essential Functions: 1. Maintain excellent working relationships with customers by researching and responding to all
inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a
courteous, professional and efficient manner.
2. Process and accurately input all customer orders into the computer system, and generate all
related paperwork and necessary information required for customer and warehouse purposes.
3. Ensure proper invoicing of customers by verifying computer generated invoices.
4. Act as a liaison between the warehouse and the customer in administration of accounts, and
between the office and customer regarding invoicing and collection concerns.
5. Maintain a current and accurate procedures manual that details the processing requirements
for each account.
6. Report customer feedback to management in a timely manner, including any signs or trends of
customer dissatisfaction.
7. Answer telephone calls and operate various types of office machines and computers necessary
to perform duties.
8. Create accurate and timely reports as requested by management or customers.
9. Maintain all paperwork associated with orders and the corresponding customer files.
10. Responsible for accurate billing of all customers.
Job Specifications:- High School diploma or GED
- 1-3 years' experience in general office environment, preferred.
- Willingness to learn internal customer service software applications
- Excellent interpersonal and communication skills, written and verbal.
- Must be computer literate, ability to type 30wpm and have working knowledge of Microsoft Office applications.
- Ability to work efficiently with a professional, customer friendly attitude.
About Verst Logistics Verst Logistics is a family-owned company that offers Fulfillment, Packaging, Warehousing and Transportation solutions to our customers.
In 1966, our founder, William G. "Bill" Verst, set out to build a customer-first, no nonsense warehousing company in Northern Kentucky. The kind run by honest, hardworking people who always do the right thing to get results for our customers. We've since expanded well beyond that initial vision, both in terms of our physical scale and our solutions.
Our Core Values At Verst, we believe that the standards of behavior that have helped our company achieve success over the years are represented in the fabric and makeup of our organization. As we continue to grow, it is critical that we recognize and strive to follow our values, not just in business but in our lives outside of the business environment as well.
INNO
VATION: The introduction of new collaborative ideas and solutions
EXCELLENCE: The passion to deliver exceptional service in all aspects of our activities
RESPECT: High regard for time, knowledge and concerns of others while always demonstrating integrity and trust
SAFETY: A goal of no injury or adverse customer, environmental or community impact while doing our work
TEAMWORK: Collaboration with individual and group accountability toward a common objective
Benefits:- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
The duties and responsibilities listed above are representative of the duties of the position, and do not include all the tasks that the incumbent may be required to perform. The incumbent must be able to perform all of the essential functions of this job, either with or without reasonable accommodation.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.