Customer Service Rep

A LARGE WINDOW MANUFACTURER AND INSTALLALLATION COMPANY IN NORTH EAST PORTLAND IS LOOKING TO BRING ON AN INSTALLATION SUPPORT SPECIALIST TO JOIN THEIR TEAM.
Please apply if you feel you have the relevant experience and a recruiter will reach out to discuss the role in more detail.
This is a 120-day temp-to-hire opportunity
This is an onsite role in North East Portland, closer to the 205 Freeway
Start Date: 4/14
Schedule: Mon-Fri + Rotating Saturday every 4-5 weeks
10:30 -7:00pm PST
Training hours: 6:00 AM - 2:30 PM (one month of training)
Pay: $20/hr
Description:
The Installation Support Specialist will be responsible for division and customer support across various
channels and touchpoints to ensure job installations have been completed as contracted, all required documents
are in CRM for invoicing and ensuring overall customer satisfaction
Support divisions by communicating with customers and subcontractors during completion of
installation
Follow policy and procedures to audit documents and information in system to support invoicing team
Follow up with customers after installation to collect final payment and/or documents needed to invoice
Handle all inbound calls to ensure resolution
Effectively communicate with divisions with needs upon completion of installation for additional
services needed or if documents and/or data is needed in the system
Adhere to established company processes and procedures related to customer experience, ensuring
consistency and quality in customer interactions
Other duties as assigned
Additional Skills & Qualifications:
High school diploma or GED equivalent
5 year's customer service experience
Experience in home improvement industry a plus
Attention to detail
Strong organizational and time management abilities
Excellent communication, collaboration, and problem-solving skills
Experience Level:
Entry - Intermediate Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Gresham,OR.
Application Deadline
This position is anticipated to close on Apr 11, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.