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JOB SUMMARY
• Responsible for acting as a liaison between customers and the sales department. Assists with order placement, account questions, issue resolution, and any other duty to ensure customer satisfaction.
ESSENTIAL JOB FUNCTIONS
• Field written and verbal inquiries from customers to place new orders, follow-up on existing orders, or for problem resolution.
• Enter sales leads, quotes, and confirmed sales in computer system for tracking and processing.
• Process customer inquiries and paperwork such as credit applications, freight quotes, custom color matches, returns, and duplicate invoice copies.
• Follow-up on confirmed sales to guarantee on-time shipment and delivery.
• Interface with sales force to support sales objectives and business growth.
• Handle dealer account information including commissions.
• Maintain customer database by updating customer contact information.
• Provide customers with requested paperwork such as supplier forms and minority certificates.
• Other tasks/duties as required.
WORK EXPERIENCE REQUIREMENTS
• One year of previous work experience in customer service industry is required. Experience in sales and manufacturing industries is recommended. SKILLS
• Able to prioritize and manage multiple projects and tasks simultaneously.
• Highly organized and attentive to detail.
• Strong writing and communication skills.
PHYSICAL REQUIREMENTS
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is frequently required to stand, walk, and reach with hands and arms. MINIMUM REQUIREMENTS
• A high school diploma, GED, or its equivalent is required.
• Must have basic knowledge of Word, Excel, Outlook, and Windows.
Date Posted: 14 May 2025
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