Customer Service Rep

Position Summary:
This position will professionally respond and interact with customers using various means of communication, (phone, or email). This role will be responsible for a high volume of inbound calls in a fast paced environment using a multi-line phone system. If you have previous customer service experience in a call center or office environment plus excellent computer skills, then we want you to join our team.

Schedule:
The schedule for this position is Monday-Friday, 8:00am-5:00pm

Position Responsibilities:

• Handle requests by various forms of communication and technology for orders, substitutions, and pick-up and return credits.

• Provide customer support with special requests.

• Assist various departments in the Distribution Center as needed.

• Other projects or duties as assigned.

• This position is open to local residents only, no relocation offered.

Required Experience : 6 months in call center environment
Required Qualifications :
Required Qualifications :

• High school diploma or GED.

• Minimum of 6 months experience with data entry and working in a demanding customer service/ call center environment.

• Ability to deal with customers on a day to day basis, via phone and/or in person.

• Strong interpersonal and exceptional problem solving skills in addition to being a team player.

• This position must pass a post-offer background and drug test.

• Excellent computer skills.
Preferred Qualifications :

• 1 - 2 Years Customer service, call center and / or related area within foodservice industry.

• Recent experience in a fast paced call center environment.

• Previous experience using Cisco phone systems/multi phone line systems.