Customer Service Rep

Job Description

Customer Service Rep

About the Role:

As a Customer Service Representative, your primary responsibility is to perform data entry tasks to update automated records and ensure the accuracy of work.

Essential Job Responsibilities:

• Enter data from source documents into automated systems accurately and efficiently.
• Prioritize work tasks based on processing schedules and client expectations, ensuring timely completion.
• Perform verification tasks as required, checking for accuracy and identifying errors.
• Assist in the development of production formats and keying procedures, contributing to process improvement efforts.
• Maintain a high level of safety awareness and promptly report potential hazards to supervisors.
• Adhere to security and privacy policies, standards, and guidelines to protect company and customer information.
• Perform other duties as assigned by supervisors, demonstrating flexibility and adaptability in task execution.
• Work in various environments, including office settings, computer rooms, production floors, warehouses, and shipping/receiving areas, with occasional exposure to environmental factors like dust, dirt, toner, and ink.
• Engage in repetitive motion activities such as twisting, bending, climbing, and lifting, with the ability to lift up to 25 lbs. frequently.

Qualifications:

• Front desk and receptionist experience.
• Guest registration and issuing visitor badges.
• Strong customer service and communication skills.
• May assist in the mailroom or copy center as needed.
• Any security experience is a plus but not required.
• Printing/copy center experience: Handling imaging, bookbinding, and running copies.
• Customer service skills (written and verbal).
• Will act as a floater to cover other areas such as mailroom, copy center, shipping and recieiving during breaks/lunches.
• Experience with copiers (Xerox, Canon, Konica, etc.) is beneficial but not required.
• High school diploma or equivalent.
• Proficiency in reading, writing, and speaking English.
• Ability to work at a computer for extended periods.
• Capability to stand, walk, grasp, reach with hands and arms, sit, talk, or hear as required by job duties.
• Close vision and ability to focus are necessary for performing tasks accurately.
• Ability to engage in repetitive motion activities like twisting, bending, and climbing.
• Pay Disclosure:
• The pay range for this position starts at $18- $20/hr.; however, the base salary offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

excellent written and verbal communication skills.