Apply for this Job
Benefits:
IRA
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Are you an organized, detail-oriented professional looking for a dynamic role in the insurance industry? The Matthew Moore Agency LLC, an independent agency with American Family Insurance, is looking for a Licensed Customer Service Representative to join our team in Green Bay, WI.
About the Role
As our Licensed Customer Service Representative, you'll play a key role in keeping our agency running smoothly. You'll assist with insurance-related administrative tasks, support customer sales & service efforts, and ensure efficient office operations.
What You'll Do:
Process insurance documents, applications, and policy changes Follow up on leads, referrals, and inquiries to support sales
Educate customers on insurance products and tailor solutions to their needs
Handle phone calls, emails, and customer inquiries with professionalism Assist with billing, payments, and claims follow-ups
What We're Looking For:
Licensed in Property & Casualty in the State of Wisconsin
Previous administrative or office support experience (insurance experience a plus.) Strong organizational skills and attention to detail Excellent communication and customer service abilities Proficiency in Microsoft Office and ability to learn insurance systems A team player with a positive, professional attitude
What We Offer:
Competitive pay: $XX - $XX per hour + sales commission, based on experience Full-time, stable position with growth potential Supportive and friendly work environment Opportunity to gain valuable experience in the insurance industry
Paid training and ongoing professional development
If you're a motivated professional who enjoys working in a fast-paced environment, we'd love to hear from you.
Join the Matthew Moore Agency LLC and be a part of a team that values dedication and excellent service.
This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.
Date Posted: 13 April 2025
Apply for this Job