Job Title: Customer Service Representative (B2B & Data Entry - SAP)
HYBRID - Temp To Hire
Job Summary
We are seeking a detail-oriented Customer Service Representative with experience in B2B customer support, data entry, and SAP to join our team. In this role, you will handle business-to-business interactions, process orders, manage customer accounts, and ensure accurate data entry in SAP. The ideal candidate is highly organized, proactive, and able to provide excellent customer service while maintaining data accuracy.
Key Responsibilities
- Serve as the primary point of contact for B2B clients, addressing inquiries, orders, and account-related concerns.
- Accurately enter, update, and maintain customer data, sales orders, and invoices in SAP.
- Process customer orders, track shipments, and coordinate with internal departments to ensure timely delivery.
- Resolve customer issues, discrepancies, and complaints efficiently while maintaining a high level of professionalism.
- Generate reports and analyze data to assist in improving customer service and operational processes.
- Maintain accurate records of customer interactions and transactions in company databases.
- Collaborate with sales, logistics, and finance teams to ensure smooth business operations.
- Follow company policies and procedures to ensure compliance with industry standards and data security.
Qualifications & Skills
- Experience: 2+ years in customer service, B2B support, or data entry, preferably using SAP.
- Technical Skills: Proficiency in SAP, Microsoft Office (Excel, Word, Outlook), and CRM systems.
- Communication Skills: Strong verbal and written communication skills for professional client interactions.
- Attention to Detail: Ability to accurately input and review data, ensuring order and account information is correct.
- Problem-Solving: Proactive approach to troubleshooting and resolving customer concerns.
- Team Player: Ability to collaborate with cross-functional teams in a fast-paced environment.
Preferred Qualifications
- Experience in supply chain, manufacturing, or a similar industry.
- Knowledge of ERP systems and order processing.
Benefits (If applicable)
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Opportunities for career growth
Apply Now. If you are a motivated customer service professional with SAP experience, we'd love to hear from you.
Would you like any modifications based on specific company needs?
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.