Job DescriptionPosition Summary Customer Service Representative is responsible for supporting the customer and Account Manager on a day-to-day basis. Functions such as order entry, problem solving, and daily customer interactions. The CSR works closely with Account Manager, Shipping teams, Supply Chain, Credit, and Claims business partners.
Key Position Results - Exceed customer expectations
- Accurate order entry
- Build positive relationships with customers and cross functional partners
- Promotes teamwork by assisting other CSRs
- Become the "go- to" for the Account Manager
Key Duties & Responsibilities - Accurate Order Entry within SLA
- Review EDI order exceptions and update as needed
- Aware of open and late orders, collaborate with business partners to resolve any obstacles
- Customer communication (phones, email)
- Update customer Portals with changes
- Process RMAs and credits
- Dispute customer and shipper fines/deductions
- Problem solving, shipment exceptions, invoice inquires, wrong product, and determining the most efficient and economical resolution for the company and customer
- Provide shipping quotes
- Attend meetings as relevant to your customer (ex. Fines mitigation, updates from plant, etc.)
- Able to identify urgent issues, solve problems quickly and effectively
- Keep leadership informed of important developments and drive urgency when needed
- May include travel for tradeshows
Critical Skills, Knowledge and Abilities - Excellent written and verbal communication skills, build rapport, and express empathy
- Excellent organization skills
- Ability to prioritize
- Ability to interpret data and customer input that is submitted in a variety of formats
Education / Training Required - 2 years customer service experience
- A quick learner and can adapt to change
- Detail oriented, with excellent communication skills, both written and verbal
- Zendesk experience a plus
- JDE experience a plus
About Us Our Company is proud to have a dynamic and inclusive workforce where employees are empowered to innovate, thrive and grow. We believe that each employee's unique strengths contribute to the success of our organization. This belief extends to how we consider our job applicants. Your talents may align with this position or other opportunities within our organization. Apply today to start unlocking your career potential with Worthington Enterprises.
We are committed to providing reasonable accommodations for individuals with disabilities in the application and hiring process. If you are interested in employment with Worthington Enterprises and need an accommodation or assistance using the careers website, please contact .
Worthington Enterprises (NYSE: WOR) is a designer and manufacturer of market-leading brands that help enable people to live safer, healthier and more expressive lives. Worthington Enterprises operates with two primary business segments: Building Products and Consumer Products. Worthington's emphasis on innovation and transformation extends to building products including water systems, heating and cooling solutions, architectural and acoustical grid ceilings and metal framing and accessories, and consumer products in tools, outdoor living and celebrations categories sold under brand names Coleman , Bernzomatic , Balloon Time , Level5 Tools , Mag Torch , Well-X-Trol , General , Garden-Weasel , Pactool International , HALO and Hawkeye . Worthington Enterprises also serves the growing global hydrogen ecosystem through on-board fueling systems and gas containment solutions.
Founded in 1955 as Worthington Industries, Worthington Enterprises follows a people-first Philosophy with earning money for its shareholders as its first corporate goal. Headquartered in Columbus, Ohio, Worthington Enterprises employs approximately 5,000 people throughout North America and Europe.