Customer Service Rep

Benefits:

Competitive salary

Flexible schedule

Paid time off

Training & development

Are you a friendly, detail-oriented individual who enjoys helping others and wants to grow in the insurance industry? Join the James A Hood Agency INC as a Customer Service Representative and become a key player on our team.

Job Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Benefits/Perks

Competitive hourly pay rate plus commission and/or bonuses

Paid training

Paid Time Off

Commissions on life insurance policies if licensed or if you get licensed

Bonus opportunities to reward your hard work

PTO available after 1 year of employment

Flexible work hours to support work-life balance

Support for obtaining your insurance license with full reimbursement

Responsibilities

Provides personalized, professional customer service experiences by building trust and developing strong customer relationships

Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures

Drives customer satisfaction by following J.D. Power's best practices: Personal Insurance Review, rate revision notification, and claims process

Processes change to existing accounts and policies

Serves as a liaison on behalf of the customer between the agency and various business partners

Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.

Schedules appointments with existing or prospective customers for agency employees

Qualifications

Bilingual in Spanish and English (strongly preferred)

Current P&C and/or Life insurance license preferred but not required

If not licensed, willingness to obtain P&C and/or Life insurance license (we reimburse licensing costs.)

Excellent communication and problem-solving skills

Friendly, patient, and team-oriented attitude

Flexible availability to accommodate client needs

Demonstrated customer service experience

Effective communication skills

Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)

Solid knowledge and understanding of basic mathematical skills

This position is an Agency Team Member working for the Agency Owner and is not an employee of American Family Insurance.