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Job Title: Customer Service Rep Location: Cataumet, MA 02534 Duration: 03+ Months Shift:
M-F 8:30 AM - 5:00 PM Pay Range: $18.00 - $19.00 Job Description - Work directly with medical professionals and physicians to facilitate patient care.
- Advocate for and work in lockstep with chronic patients.
- Work for an organization that rewards success and fosters a culture of promotion.
Job Responsibilities include: - Provide outcome-based solutions for our physician referral sources and existing patient population.
- Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments.
- Prepare and analyze the billing and setup paperwork for patient services.
- Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization.
- Recommend potential products or services to management by collecting patient information and analyzing customer needs.
- Actively participate in the training of new customer service and sales personnel.
Qualifications: - High school diploma or GED preferred
- Proven work experience required
- Ability to learn and apply market and product information, as well as patient billing and insurance requirements
- Multitasking capabilities
- Computer and technological literacy
- Positive and professional personal image
- Must occasionally lift and/or move up to 25 pounds.
Date Posted: 23 April 2025
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