Customer Service Rep II

Job: Customer Service Rep II

Duration: 2 years

Location: 5555 Windward Pkwy, level 2, Alpharetta, GA,30004

Pay Rate: $30.94/hr. W2

Job Description:
Applies an intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Education and Experience Required

• Typically a Bachelor's degree or equivalent experience and 2-4 years of related experience, or a Master's degree and up to two years of experience.

• 2-4 years of related experience in a telephone support position in a service or end-user support environment.

• 1 year of experience in the microcomputer industry.

• Technical training in or other manufacturers' product lines.

Knowledge and Skills

• Working knowledge of the field of Customer Relations.

• Demonstrated verbal communication and customer service skills.

• Intermediate-level knowledge of operating systems software.

• Demonstrated writing and correspondence skills.

• Experience and demonstrated presentation skills.

• Knowledge of legal ramifications and conflicts in the Customer Relations environment, such as consumer rights and manufacturers' warranty responsibilities.