Description:
This position requires independent decision making to respond to and resolve complex billing, customer requests, inquiries or complaints with extensive job knowledge and/or experience in corporate procedures & policies. Provides analytical support for internal customers in the Customer Service business unit. Position emphasizes public relations, effective revenue risk management and provides a variety of information regarding the company. Makes decisions to pay for service recovery up to $250 and assists in claims investigations. Handles situations which may require adaptation of response or extensive research. Provides direction and guidance to less experienced team members. May assist Supervisor with multiple tasks in support of daily operations. Furlough Notification ll NextEra Energy Contingent Workforce Program (CWP) assignments are eligible for worker furlough. Typical furlough schedules coincide with select national holidays, but may be subject to change. Suppliers will be notified by the CWP of those workers impacted and the applicable furlough dates prior to each furlough period. Worker Building Location JB - Juno Beach Office - Will driving be required as part of position duties/work? No Driving Record Validation For all positions indicating driving requirements, supplier must hold validation of non-restricted current driver s license and demonstrate the following: no alcohol/drug related driving offenses within the previous five years and/or the license is not currently suspended or restricted related to hours of driving or reason for driving. dditional Job Details (No Value) Will Per Diem and Mob/De-Mob expense types be available for this requisition? No If Per Diem is available, please indicate the maximum amount: 0 If Nuclear Business Unit: On-Boarding Note Nuclear workers requiring unescorted badge access will follow onsite in-processing procedures. All others will be required to complete Non-Nuclear pre-assignment screenings through their staffing supplier. Please contact CWP with any questions: or . Will the selected worker require unescorted badge access into Nuclear protected areas? No Is NERC CIP unescorted physical or cyber access required for this assignment? No Which NERC access is needed? N/ Is Federal Energy Regulatory Commission access required? No
Shift Type Standard Shift (8-5)
Hours per Day 8 Hours per Week 40 Total Hours 1,560.00
ttachment: Job Description: We are looking for a Customer Service Representative to handle escalated troubleshooting calls and provide administrative support. The ideal candidate will have good problem-solving skills and a strong commitment to customer service.
Key Responsibilities: Troubleshooting: - Handle escalated troubleshooting calls and provide advanced support for EV charger issues.
- Communicate clearly and empathetically with customers.
- Document troubleshooting steps and resolutions.
dministrative Support: - Schedule and coordinate installation and maintenance appointments.
- Process online enrollment applications including reviewing photos to determine if they meet qualifications.
- Maintain and organize customer records.
- Perform various administrative tasks like data entry and filing.
Qualifications: - Experience in customer service or technical support preferred.
- Strong communication and problem-solving skills.
- Organized and able to manage multiple tasks.
- Proficient with basic computer software and systems.
- High school diploma or equivalent required.