Customer Service Rep 1

Salary: $35,000.00 Annually
Location : Office of HIV/STD Prevention
Job Type: Full-time
Job Number:
Department: Clinical Operations
Division: HIV/STD Clinic
Opening Date: 04/02/2025
Closing Date: 4/16/2025 5:00 PM Eastern
FLSA: Non-Exempt
Pay Grade: F

Job Information

Pay Grade: F

Please note: This position may require operating and driving a county outreach vehicle. Applicants must submit their 3 year MVR (driving record) with this application as an attachment. Please follow the link below to find information on how to obtain your GA MVR:
Description of Duties
Under general supervision, candidate will provide excellent customer services greeting clients, answering questions, directing clients, and completing client intake and checkout process for an infectious disease Public Health clinic. Candidate must have excellent communication and customer services skills. Candidate will need to greet and direct patients; answer patient questions; answer multiple phone lines; collaborate with clinical and call center teams; complete intake/data entry into clinic EMR; scheduling of patient appointments; prepare or assist in preparation of clinic reports; collect insurance and fees; assist with monitoring of clinic inventory/supplies; assist with ensuring client survey completion, and provide general support needed to maintain overall clinic operations; work collaboratively to assist Communicable disease specialists, PrEP and Linkage Coordinators with patient appointments/referrals. The candidate must be able to work in a fast paced environment.

Qualifications

Minimum:
High school diploma or GED ANDSix months of experience handling customer's questions, complaints and/or providing information.

Preferred:
Bilingual (English & Spanish Preferred); able to provide written and verbal instructions in Spanish and English.
Experience working in a Public Health setting.
One year experience working in a clinical or office setting
One year experience using electronic medical records
One year experience with insurance eligibility, billing, and/or coding in a clinical setting.
Two years of experience using computer IT software such as Microsoft Office Products
Make a difference in the health of your community and earn great benefits too.

Full-time employees are eligible for an extensive and highly competetive network of benefits.

Benefits package includes:

• 13 paid holidays per year
• Three weeks of Annual (Vacation) Leave per year
• Three weeks of Sick Leave per year
• Retirement plan through the State of Georgia Employee's Retirement System which provides for a defined monthly pension upon retirement
• 401(k) retirement savings plan to supplement pension plan, which includes an agency contibution based on the employee's contribution amount
• Life Insurance
• Payroll deductible health insurance and flexible benefits options including Dental, Vision, Long-term Care, Spouse Life, Dependent Life, AD&D, as well as Short-term and Long-term Disability
• Medical and Childcare Spending Accounts available
• Employees are elibible to become member of the Atlanta Postal Credit Union and/or the Georgia's Own Credit Union.

01

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree
• No, I do not agree

02

Are you able to pass a background check?

• Yes
• No

03

Are you able to pass a background check?

• Yes
• No

04

Have you ever been dismissed from ANY government position? If yes, an explanation can be attached with application.

• Yes
• No

05

Knowing that all Public Health staff, regardless of their role are considered responders, are there any challenges that you would have in responding to a Public Health emergency? Is there anything about working for Public Health that concerns you?
06

Are you a current GNR Public Health Employee?

• Yes
• No

07

What is your highest level of completed education

• HS Diploma or GED equivalent
• Some College- Not Completed
• Technical or Associates Degree
• Bachelors Degree
• Masters or Graduate Degree
• Doctorate Program/Degree
• None of the Above - No education

08

How many years of experience do you have using computer information technology software such as Microsoft Office?

• No experience
• 1 year or less
• 2 or more years experience

09

Public Health Experience: Please select from the following:

• I have worked for federal, state or local Public Health (DPH, CDC, etc)
• I have interned for federal, state or local public health
• I have volunteered with Public Health organizations
• I have no experience working, interning or volunteering in Public Health

10

Knowing that all Public Health staff, regardless of their role are considered responders, are there any challenges that you would have in responding to a Public Health emergency? Is there anything about working for Public Health that concerns you?
11

Are you a current GNR Public Health Employee?

• Yes
• No

12

Are you fluent in English & Spanish?

• Yes
• No

13

Are you Bilingual in English & Spanish and able to provide written and verbal instructions in both languages?

• Yes
• No

14

Do you have a High school diploma or GED AND Six months of experience handling customer's questions, complaints and/or providinginformation?

• Yes
• No

15

Do you have 1 or more years of experience working in a clinical or office setting?

• Yes
• No

16

Please describe your experience working in a clinical or office setting. If none, type N/A.
17

Do you have 1 or more year of experience using electronic medical records?

• Yes
• No

18

What EMR systems do you have experience with? If none, type N/A.
19

Do you have at least One year experience with insurance eligibility, billing, and/or coding in a clinical setting?

• Yes
• No

20

Have you submitted your 3 year GA driving record with your application as an attachment? This must be attached with your application to be considered for employment

• Yes
• No

21

I certify that all information in this application is true & the work history section of this application is complete. Resumes can not be submitted in lieu of work history on this application.

• Yes
• No

Required Question