Customer Service Rep 1

Salary: $35,000.00 Annually
Location : Preventive Health Clinic
Job Type: Full-time
Job Number:
Department: Clinical Operations
Division: TB/Preventive Health Clinic
Opening Date: 03/25/2025
Closing Date: 4/7/2025 5:00 PM Eastern
FLSA: Non-Exempt
Pay Grade: F

Job Information

Pay Grade: F
Description of Duties
Description of Duties:

Under general supervision, candidate will provide excellent customer services greeting clients, answering questions, directing clients, and completing client intake and checkout process for an infectious disease Public Health clinic. Candidate must have excellent communication and customer services skills. Candidate will need to greet and direct patients; answer patient questions; answer multiple phone lines; collaborate with clinical and call center teams; complete intake/data entry into clinic EMR; prepare or assist in preparation of clinic reports; collect insurance and fees; observe clients taking their medications (directly observed therapy); and provide general support needed to maintain overall clinic operations. The candidate must be able to work in a fast paced environment.

Qualifications

Minimum:
High school diploma or GED ANDSix months of experience handling customer's questions, complaints and/or providing information.

Preferred:

Preferred:

1. Bilingual (English & Spanish Preferred); able to provide written and verbal instructions in Spanish and English.

2. Experience working in a Public Health setting.

3. One year experience working in a clinical or office setting

4. One year experience using electronic medical records

5. One year experience with insurance eligibility, billing, and/or coding in a clinical setting.

6. Two years experience using computer IT software such as Microsoft Office Products

Additional Information
GNR Public Health does not accept resumes without a fully completed employment application. Required education credentials, license(s), certification(s) and/or registration(s) must be submitted prior to employment. Due to the volume of applications we receive, we are unable to provide information regarding the status of your application over the phone.
GNR PUBLIC HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER. Under Title 1 of the ADA, we do not discriminate on the basis of disability in our employment practices. Applicants selected for employment will be subject to the following: Pre-Employment Drug & Medical Screening, Fingerprint Criminal Record Investigation & Reference Checks.
Make a difference in the health of your community and earn great benefits too.

Full-time employees are eligible for an extensive and highly competetive network of benefits.

Benefits package includes:

• 13 paid holidays per year
• Three weeks of Annual (Vacation) Leave per year
• Three weeks of Sick Leave per year
• Retirement plan through the State of Georgia Employee's Retirement System which provides for a defined monthly pension upon retirement
• 401(k) retirement savings plan to supplement pension plan, which includes an agency contibution based on the employee's contribution amount
• Life Insurance
• Payroll deductible health insurance and flexible benefits options including Dental, Vision, Long-term Care, Spouse Life, Dependent Life, AD&D, as well as Short-term and Long-term Disability
• Medical and Childcare Spending Accounts available
• Employees are elibible to become member of the Atlanta Postal Credit Union and/or the Georgia's Own Credit Union.

01

Do you have a High School diploma or GED equivalent?

• Yes
• No

02

Are you able to pass a background check?

• Yes
• No

03

The information provided in your application must support your selected answers in the supplemental questions. The information you provide will be verified and documentation may be required. Please be as honest and accurate as possible. You may be asked to demonstrate your knowledge and skills in a work sample or during an interview. By completing this supplemental questionnaire you are attesting that the information you have provided is accurate. Any misstatements, omissions, or falsification of information may eliminate you from consideration or result in dismissal.

• Yes, I understand and agree
• No, I do not agree

04

Are you fluent in English & Spanish? (Able to provide written and verbal instructions in Spanish and English)

• Yes
• No

05

Knowing that all Public Health staff, regardless of their role are considered responders, are there any challenges that you would have in responding to a Public Health emergency? Is there anything about working for Public Health that concerns you?
06

Are you a current GNR Public Health Employee?

• Yes
• No

07

What is your highest level of completed education

• HS Diploma or GED equivalent
• Some College- Not Completed
• Technical or Associates Degree
• Bachelors Degree
• Masters or Graduate Degree
• Doctorate Program/Degree
• None of the Above - No education

08

Do you possess High school diploma or GED AND Six months of experience handling customer's questions, complaints and/or providing information? ( This must be reflected in your completed work history and education sections of your application)

• Yes, I possess a High school diploma or GED AND Six months of experience handling customer's questions, complaints and/or providing information.
• No, I do not possess a High school diploma or GED AND Six months of experience handling customer's questions, complaints and/or providing information.

09

Do you have experience working for Public Health? This must be reflected in your work history.

• Yes, I have worked for public health (State, Local, Federal, CDC, etc)
• I have volunteered with Public Health, but not been a paid employee
• I have been a Public Health INTERN
• No experience working in Public Health

10

How many years of experience do you have working in a clinical or office setting? (Please ensure this is included in your work history)

• No experience
• Less than one year
• One or more years

11

How many years experience do you have working and using electronic medical records (EMR's) ?

• No experience using electronic medical records
• Less than one year using electronic medical records
• One or more years using electronic medical records

12

If you have experience using EMR's, please list here what EMR's you have experience using. If none, type n/a.
13

How much experience do you have with insurance eligibility, billing, and/or coding in a clinical setting?

• No experience
• Less than 1 year
• 1 or more year(s) experience
• My experience is only through an internship or externship

14

Please describe ypur experience with insurance eligibility, billing, and/or coding in a clinical setting. If none, type n/a.
15

How many years experience do you have using computer IT software such as Microsoft Office Products?

• No experience
• Less than 2 years
• 2 or more years

16

Please describe your proficiency level using computer IT software such as Microsoft Office Products and detail which products you are proficient with
Required Question