Seaway Manufacturing Corporation 2250 EAST 33RD STREET ERIE, PA 16510 FAX: Customer Service Planning Specialist Job Description Department: Inside Sales
Manager: Inside Sales Manager
Responsible for: Customer Relationship & Project Management
Pay Status: Salary + Overtime.
Location: On Site, Erie Window Mfg. Plant
Job Purpose Responsibilities will include reviewing and communicating directly with project customers, processing all order entry for respective projects, gate keeper of all project communications and exceptions. Working directly with department supervisors to determine progress of work and completion dates; and compiling reports on progress of work, inventory levels, costs, invoicing and production exceptions.
Responsibilities - Lead Customer Service Representative for defined Project Customers
- Order Entry Requirements & Processing for defined Project Customers
- Review and understand customer documents, such as window type requirements, project layouts, production schedules, work orders, or staffing tables, to determine order entry, schedule sequencing, material planning and transportation planning.
- Maintain each Job's document organization, phase planning, material requirement planning, and delivery dates. Responsible for the internal distribution for procurement, scheduling, production, delivery to meet all job delivery requirements.
- Confer with department supervisors or other personnel to assess progress and discuss needed changes.
- Document and communicate revised production schedules when required due to design changes, labor or material shortages, backlogs, or other interruptions, collaborating with management, customer service, sales, procurement, scheduling, production, or engineering.
- Accurate communication both verbal & written with departments regarding customer updates, procurement planning, plant movement material requirements, production planning, scheduling, and shipping activities.
- Customer Service responsibilities including order weekly team project reviews, job completion status, exception management, shipping schedules and resolve complaints or eliminate delays.
Work Activities - Getting Information
- Communicating with Management, Supervisors, and Coworkers
- Interacting With Computers
- Identifying Objects, Actions, and Events
- Making Decisions and Solving Problems
- Monitor Processes, Materials, or Surroundings
- Organizing, Planning, and Prioritizing Work
- Processing Information
- Scheduling Work and Activities
- Analyzing Data or Information
Detailed Work Activities - Compile & read data sheets and/or customer supplied prints.
- Order Entry Requirements & Processing
- Customer Pricing Structures
- Truck Routes and/or LTL Coordination
- Invoice Management
- Confer with coworkers to coordinate work activities.
- Coordinate operational activities.
- Coordinate shipping activities with external parties.
- Examine documents to verify adherence to accuracy & requirements.
- Maintain operational completions.
- Prepare informational or reference materials.
- Provide information to coworkers.
- Read work orders to determine material or setup requirements.
- Schedule operational activities.
Work Content Physical Demands The employee is occasionally Walking; the employee is frequently Standing, use of hands to handle documentation; Reach with hands and arms; the employee is regularly sitting, talking, hearing and/or listening.
Lifts Weight or Exerts Force Work Environment The employee is occasionally Up to 25 pounds; the employee is regularly lifting Up to 10 pounds.
Visions Specific vision abilities required by this job include Close vision; Distance vision; Peripheral vision; Depth perception; Ability to adjust focus on documents for long periods of time.
Work Environment The employee is occasionally Work near moving mechanical parts.
Education and Experience Years of Experience
5
Education
High School / G.E.D
Additional Information
Customer Service Experience Production Control Planning Scheduling for Manufacturing Worked within Manufacturing Environment
Skills Basic Skills
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Understanding written sentences and paragraphs in work related documents.
Talking to others to convey information effectively.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Skills
Adjusting actions in relation to others' actions.
Persuading others to change their minds or behavior.
Actively looking for ways to help people.
Being aware of others' reactions and understanding why they react as they do.
Complex Problem-Solving Skills
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Technical Skills
Analyzing needs and product requirements to create a design.
Determining causes of operating errors and deciding what to do about it.
System Skills
- Judgment and Decision Making
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Resource Management Skills
Managing one's own time and the time of others.
Desktop Computer Skills
Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
Using a computer application to create, manipulate, edit, and show virtual slide presentations.
Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Navigating the Internet to find information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail (e-mail).
Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.