Customer Service Phone Rep

Job Description
ATC Income Tax is now hiring

Part/Full-time Customer Service Phone Representatives (Seasonal Position - no experience needed)

ATTN: If hired, position will start immediately Monday, December 9, 2024 Training will be held via Zoom and socially distanced in-person at our Marietta & Decatur locations.

THIS IS A SEASONAL POSITION. Employment from January thru April.

Fresh, fun tax preparation office looking for 8 inside phone representatives to work call center for busy locations. No tax experience necessary.

Positions available in Marietta and Decatur

Responsibilities include:

Build client rapport

Market tax preparation services to in-bound callers using phone script

Make outbound marketing calls to previous tax clients using phone script

Record accurate notes in online customer relationship management database

Prepare tax return estimates for in-bound callers (no experience needed, will train)

Resolve basic customer concerns via telephone in a timely and professional manner

Provide excellent customer service over the telephone

Support Tax Preparer staff

Ensure adherence to company policies and procedures

Overall office efficiency

Requirements:

Ability to follow phone script

Ability to perform in a fast-paced environment

Previous customer service experience is a must

Detailed oriented

Well organized

Self motivated

Reliable and punctual

Good computer skills

Outstanding phone etiquette

Proper grammar usage in oral and written correspondence

Ability to multi-task

Ability to problem solve

Ability to work days, evenings and weekends

Store hours are 9am - 8pm Monday thru Saturday, Possible Sundays; Shift starts at 9am

You will work approximately 30 - 40 hours per week

Compensation - Hourly, plus weekly bonuses

There will be a short phone interview followed by an in-person interview

There will be a background check for all new hires

Thank You

ATC Income Tax