Customer Service Phone Bank Support and Child Care Payment Support

Initial Posting Date: 01/06/2025 Application Deadline: 01/15/2025 Agency: Department of Early Learning and Care Salary Range: $3,429 - $4,622 Position Type: Employee Position Title: Customer Service Phone Bank Support and Child Care Payment Support (Office Specialist 2) Limited Duration or Job Rotation Job Description: The Oregon Department of Early Learning and Care is excited to announce two limited duration positions: A Customer Service Phone Bank Support Specialist and a Child Care Payment Support Specialist (Office Specialist 2). These are limited duration appointments scheduled to last until June 30, 2025. We will also consider a job rotation for current, regular status employees of the State of Oregon in good standing in a permanent or limited duration position (not temporary or seasonal) that are expected to continue through at least June 30, 2025. Please note, employees who are in trial service are not eligible for a job rotation. In order to be considered, you must attach approval from your supervisor to your application in the Resume/Cover Letter section. Oregon is home to over 275,000 children, birth to kindergarten entry. Our state has an opportunity to change how it supports these children and their families and, in doing so, put itself on the path to an even brighter future. Overwhelming evidence tells us that investing in young children and their families has a lasting impact across their lifetime. Now is your chance to be part of an agency that will have positive impacts on current and future generations of young children and their families. The Child Care Payment Support Specialist will work in-office. The Phone Bank Support Specialist may work a hybrid schedule after training. More about us: This position is part of the Oregon Department of Early Learning and Care (DELC) which is an agency that prides itself on enabling Oregon's young children and families to learn and thrive. We are responsible for administering state funded early learning programs, including home visiting and site-based infant, toddler, and preschool services and supports for families, licensing Oregon's child care providers and developing systems that coordinate regional cross sector partnerships through Early Learning Hubs. DELC partners with local Child Care Resource and Referral organizations to provide professional learning, coaching, consultation and other quality improvement opportunities for early learning and care providers. What you will do: Customer Service Phone Bank Support Specialist: This position acts as an information resource and liaison to a diverse group of people (i.e. child care providers, families, ODHS field staff, DELC staff and other community partners) presenting child care program procedures, child care payment procedures and answering questions regarding child care payments. This position is responsible for issuing accurate child care provider billing forms. To view a complete job description, click here Child Care Payment Support Specialist: This position works administrative duties within the Direct Payment Unit to prepare documents to be mailed to child care providers and families; prepare billing forms received by email from providers and transfer to the Department of Imaging & Records Management Services (IRMS) for payment, prepare re-evaluation forms and letters to mail to child care providers, and update provider master screens. To view a complete job description, click here What we are looking for (minimum qualifications): Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents OR an associate degree in any field OR an equivalent combination of education and experience. In addition, we are looking for applicants that have the following Desired Attributes (requested skills): Strong administrative skills including attention to detail, data entry skills, and task prioritization Ability to foster and maintain professional relationships within the team and with other departments and partners Ability to quickly learn and accurately follow complex policies and procedures Excellent oral and written communication skills; can communicate complex topics to a variety of audiences Experience providing customer service in a call center environment Experience processing accounting forms or financial paperwork Strong time management and multitasking skills Experience explaining program rules and guidelines The Oregon Department of Early Learning and Care strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. Candidates of all racial and ethnic backgrounds, as well as bilingual/multicultural individuals, are encouraged to apply. To Apply: The screening of candidates will be based on a review of an attached resume (limit to two pages). While a cover letter is not required, it is highly encouraged. If you submit a cover letter, please tailor it to the position and address your experience with the desired attributes listed above. Candidates whose backgrounds most closely match the desired attributes and experience section as outlined in this announcement will be invited to interview. For helpful tips on putting together your application materials and interviewing, visit our Resources for Job Seekers page. What's in it for you? When you join the Oregon Department of Early Learning and Care, you are joining a fast-paced, creative environment with colleagues who are passionate about public service and building early childhood equity statewide. Excellent medical, vision, and dental benefits package for the employee and qualified family members with a very low monthly out-of-pocket cost. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and child care expenses; 11 paid holidays per year; 3 paid "Personal Business Days" per year that you may use at any time; 1 additional paid "Special Day" per year that you may use at any time; 8 hours of sick leave accumulated every month; Progressive vacation leave accrual, with increases every 5 years; Student Loan Forgiveness Program: if you have federal student loan debt or are thinking of going back to school, then you will want to look into this program. If you make 120 qualifying payments on your student loan while working full time for a qualifying employer, your student loan debt may be forgiven. Commitment to Equity: Considering a career with us means that you value dedication, integrity, and collective wisdom and that you are eager to employ values rooted in equity to benefit Oregon's children and families. We value diversity and support a positive and welcoming environment where all of our employees can thrive. Our teams promote a collaborative, proactive culture of continuous improvement with a focus on quality implementation and impactful outcomes for children and families. As our state, counties, and cities become more diverse, it is imperative now more than ever that we focus on evolving practices to achieve increased equity, diversity, and inclusion in all of our work. Our goal is to lead with courage externally and internally. This means challenging ourselves to do things differently and refining current practices that ensure we continue to make strides towards equity. We understand that everyone has varying levels of understanding when it comes to diversity, equity and inclusion and we are here to meet you where you are. At DELC, we are committed to creating a place where everyone has a chance to achieve their dreams, no matter where they come from or what they look like by: Designing and/or asking sets of questions to identify and eliminate disparate results-outputs, outcomes, impacts- of policies, programs, and practices for underserved/under-represented community members (e.g., people of color; people with disabilities; LGBTQ+, etc.; and new immigrant populations). Demonstrating cultural consciousness, commitment, and behavior, to improving an inclusive workplace climate for everyone. Producing results, i.e., outputs, outcomes, or impacts from programs and decisions toward closing disparities for under-represented community members and improving results for everyone. Additional Information: This recruitment announcement will be used to establish a list of qualified candidates to fill the current vacancies and may be used to fill future vacancies as they occur. This position is subject to both a Child Protective Services and Criminal Justice Information Systems (CJIS) check, including FBI fingerprinting, and will be required to enroll in the Central Background Registry. Both of these checks must be completed and approved prior to starting with the agency. The results can take 1-3 weeks to get back. Adverse background data will be grounds for immediate disqualification. Eligible veterans who meet the qualifications will be given veterans' preference. For further information, please see the following website: Veterans Resources. The Oregon Department of Early Learning and Care does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. The Department is an E-Verify employer. The job posting closes at 11:59 PM (PST) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans' preference immediately following your submittal . click apply for full job details